The partner portal includes a Help icon that, by default, provides links for partners to contact support (submit a Support Ticket Form) and access the Unifyr One Partner Academy.
Important
Contact Support is linked as a default to your team's partner support email address. Submit a request to your Unifyr One team if you want to use a different address, or use different addresses for logged in and logged out users. The designated email address receives all partner submissions of the Support Ticket Form.
You have some options to add further support services for your partners:
- Make the Support Ticket Form accessible from a different location in the partner portal - see Adding a Support Ticket Form to an Existing Page.
- Provide a whole custom page dedicated to the support services you offer to your partners - see Creating a Custom Page for Support and Customizing the Help Links in the Partner Portal.
- Link to your own partner-focused knowledge base - see Customizing the Help Links in the Partner Portal.
This is an example of the Support Ticket Form, which partners can fill out when they need assistance:
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