Provider Order Status Descriptions

A provider order can be at one of these statuses:

Draft

Request has been made but not submitted to provider.

Pending Quotes

Submitted by a partner and available for applicable providers to submit quotes. The order can be canceled.

Pending Approval

Submitted by the partner and waiting to be approved. The order does not require quotes from a provider. The order can be canceled.

Approved

A quote submitted by a partner has been approved and the order sent to the provider. This is the first status at which the provider is aware of the order by the partner. Notifications are sent to the partner, provider, and others specifically requested. The order can be canceled.

Denied

Denied by the provider.

Not Started

Accepted by the provider but no work has begun on the order.

In Progress

The provider has started work on the order.

Waiting for Partner

The provider is waiting on the partner to respond to a request before proceeding with working on the order.

Scheduled

The provider has finished work on the order and has scheduled its execution.

Executing

The order is being executed and stats are being collected.

Completed

The provider has finished work on the job.

Cancelled

The order has been cancelled by the partner or the provider. This can be for any reason, for example:

• The partner decided not to accept the quote from the provider. 
• The provider decided not to participate in the quoting process.
• The service is no longer required by the partner.

Archived

Work is complete, or the order is cancelled, and the provider wants to complete their records and move the order from their Manage Orders view.