Adding a Support Ticket Form to a Logged Out Portal View

You can add a Support Ticket Form to a logged out view of your partner portal. This will allow users to get assistance when they're signed out, for example if they're having issues with their login.

Tip

As a default, the logged in and logged out support pages link to your standard configured partner support email address. Submit a request to your Unifyr One team if you want to use different email addresses for logged in and logged out users. This needs to be enabled on your system.

1. Navigate to Partner Portal > Custom Pages.
2. Create or open the custom page to which you want to add a Support Ticket Form.

3. Drag and drop the dynamic content widget Logged Out Support Ticket Form to the required place on the page. For more information about adding a dynamic content widget, see Adding Dynamic Content to a Custom Page.

   

   When a partner user fills out the form, the submission is sent to their designated support email address.

4. Ensure that the custom page has Requires Partner Login? disabled or you won't be able to select it for a logged out view.
5. Click Save if you’d like to continue editing the page content or click Save and Close if you’re finished editing the page. 
6. Include the page in a logged out view of the portal site navigation. For more information, see Adding Custom Pages to the Partner Portal.