Editing a Scheduled Partner Communication

Attention

• Once an email communication is in the Sending state, no changes or additions can be made to it. To make a change or add a partner, create a new email by copying the existing one.
• Once a pop-up communication has been scheduled, you can't add/edit the To section. To add a new Partner Group, you can click Return to Draft to add the additional Partner Group or create a copy of the existing pop-up for the additional Partner Group.
• Partner Groups associated with an email / pop-up will be refreshed if you save a change to it. Be sure to check the To section after saving a change, to verify that the list of recipients is what you expect to see.

You can edit an email or pop-up if it's in the Draft state (emails and pop-ups) or in the Published state (pop-ups only). You may need to use the Return to Draft action. To edit a scheduled communication, follow these steps:

1. Navigate to Partner Management > Communications  > Emails & Pop-ups.
2. Click on the email or pop-up you’d like to edit, to open it.
   • If you selected a pop-up, click Edit on any eligible section of the pop-up and save your changes to the live pop-up. Partner users will see the updated pop-up on their next login.

   • If you selected an email, click Return to Draft to return it to Draft status if necessary. Click Edit on any section of the email and save your changes.

     Once you are finished editing the email, make sure to click Edit under the Schedule section to re-schedule the email to send when published or to a date/time in the future.

     Click Schedule or Send Now.

For information about the possible statuses of emails and pop-ups, see the Communication Statuses section of this article.