Manually Updating a Partner's Training Progress

When a partner user is exempt from completing a Module, Course, or Certification in the partner portal, or is unable to, you can manually confirm that they completed it.

For example, you may have a Course with no Modules that was delivered as an in-person event. As there are no Modules to initiate/complete the progress timeline in the portal, you need to confirm that they attended and completed the Course to ensure they get their credit.

Follow these steps:

1. Navigate to Partner Management > Learning Management > Training Progress.

2. Click Add Progress.

   

3. In Set Training as Completed, complete the requested information.

   

   Label	Description
   Training Type	The type of training content. Select Module, Course, or Certification.
   Select Module / Select Course / Select Certification	The name of the Module, Course, or Certification. Choose one from the dropdown list.
   Partner	The partner account to which the user belongs.
   User	The user whose record you want to update.
   Completion Date	The date on which the user completed the Course/Certification.  Select a past date from the calendar picker.

4. Click Save.

   The partner user's entry on the Training Progress list shows that they completed the specified Module, Course or Certification on the given date. The Training section of their Partner Details view in Partner Explorer also lists the completion.