Overview
Unifyr One offers multiple options for you to contact Support: the Support Hub, submitting a request from the Unifyr One Admin Academy, or sending an email.
System Status
You can find the current status of all Unifyr One systems at https://status.ziftone.com/
Contents
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Unifyr One Support and Help Desk Hours
Here is a quick breakdown of the Unifyr One Support hours and SLAs. For more information, see Customer Support Services (you'll need your CustomerONE login to access the page).
| Method | Availability | Time Zone Details | North America 1st Response | International 1st Response Time |
|---|---|---|---|---|
| Chat (via Support Hub) | 24 x 5 | Sunday 6pm EST to Friday 6pm EST |
Immediate | Immediate (English-only) |
| Submit a Ticket (via Support Hub or via the Academy) | 24 x 5 | Monday - Friday | Within one (1) business day | Within one (1) business day (in a supported language) |
| 24 x 5 | Monday - Friday | Within one (1) business day | Within two (2) business days (in language) |
Access Methods
Here are the ways to keep in touch with Unifyr One Support.
| Method | Details |
|---|---|
| Chat |
You can chat with a Unifyr One Support agent by choosing Connect with a Person in the Support Hub: For more information about the Support Hub, see Zoe and the Support Hub. |
| Submit a Request |
You can submit a request to the Unifyr One Support Team in two ways:
AdviceUnifyr One Support is not able to accept tickets from @gmail.com email addresses. Please ensure that you submit tickets from an email address with your organization's domain. This requirement applies to tickets being submitted to any team: Support, Services, Partner Enablement, Customer Programs, Labs, Customer Success and TAMs. |
|
You can contact the Unifyr One Support Team by email: support@unifyr.com Use your regular working domain email address (the one you use to log in to Unifyr One) - this helps to map your request to your company name and instance of Unifyr One. |
System Status
The System Status page allows Unifyr One users to monitor the status of all Unifyr One systems. You can view real-time and historical data on the page. The System Status page is available to all users.
Click here to go the System Status page: https://status.ziftone.com/
In the page, click Subscribe to Updates and enter your email address to add it to the list of subscribers. You will be notified via email whenever an incident is logged, updated, or resolved.
| Sections | Details |
|---|---|
| System Status |
The System Status page displays a banner with the overall status of Unifyr One systems. The status could be one of these: Operational, Incident, Planned Maintenance, or Service Interruption. If a system has a status such as Incident, additional details are provided for reference. |
| Function Status |
Shows the current status and uptime (past 90 days) of Unifyr One functions such as email deliverability, social deliverability, lead distribution, and CRM integrations. You can click View historical uptime to get historical data about past incidents and performance in earlier months.
|
| System Metrics |
Shows the performance of the Unifyr One APIs. You can choose to display information for the past day, the past week or the past month. |
| Past Incidents |
Shows what system incidents have been logged by day over the past 2 weeks. You can click Incident History to get information from previous months. |
Training
Learn more with our training course:
You will be prompted to log into your CustomerONE account to access the link.
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