Removing a User from a Partner Account

Important

• You can only delete a user account if it is at status Inactive.
• Deleting a user is a permanent action - it can’t be undone. Leave the account at Inactive status if you think it may be required later.
• If you have an integration, this feature may not be available to you. Submit a request to your Unifyr One team to discuss your options.
• If you notice field editing restrictions on some partner accounts, they are legacy accounts and as a result, some fields cannot be edited - including the ability to delete a user.

1. Navigate to Partner Management > Partner Explorer > Partner Accounts tab.
2. Click on the partner name in the list, to access the detail view.
3. On the left-hand sidebar, choose Users. This is a list of users in this partner account.
4. Filter the Users list to show Status = Inactive only, if applicable.
5. Find the inactive user whose account you want to delete, and click on it to open it for edit.

6. Click ... > Delete User to remove this user’s access to the partner portal.

   Caution

   A deleted partner user cannot be recovered, this includes any related data, any personalization and user data generated in the portal.

   

7. You are asked to confirm that you want to proceed with deleting the user. Click Delete to continue.