Sending a Password Reset Email to a Partner User

Important

If you have an SSO integration, this functionality will not be available to you.

If a partner user forgot their password, you can send them an email to reset their password and access their partner portal account via Unifyr One. Follow the steps below:

1. Navigate to Partner Management > Partner Explorer > Partner Accounts tab.
2. Click the partner name from the list.
3. On the left-hand sidebar, choose Users.
4. Find the user that you want to email, and click on it to open it for edit. The user must be active to receive an email.

5. Click ... > Send Password Reset Email. The partner user can then use that email to reset their password and access their partner portal account.