Deactivating / Reactivating a Partner User Account

You can deactivate a partner user account, so that it is no longer live. Deactivate User performs a “soft delete” on the user, but doesn’t remove their account from the application. The user can’t log in to the partner portal or receive emails, etc. but their account remains in the partner account with a status of Inactive.

Inactive user accounts can be reactivated later, or deleted permanently. You can’t delete an active user account.

Note

To deactivate or reactivate users in bulk, across multiple partners if required, go to Partner Management >  User Explorer, select the users and click … > Deactivate Users or … > Activate Users as appropriate. For more information, see Manage Partner Users.

To deactivate an active partner user account:

1. Navigate to Partner Management > Partner Explorer > Partner Accounts, choose a partner and go to the Users tab.
2. Filter the Users list to show Status = Active only, if applicable.
3. Find the active user whose account you want to deactivate, and click on it to open it for edit.

4. In the user profile window, click ... > Deactivate User.

   

   The user’s account is updated to show a status of Inactive in the Users page of the partner’s account. you can now delete the user if required - for more information, see Remove a User From a Partner Account.

To reactivate an inactive partner user account:

1. Navigate to Partner Management > Partner Explorer > Partner Accounts, choose a partner and go to the Users tab.
2. Filter the Users list to show Status = Inactive only, if applicable.
3. Find the active user whose account you want to reactivate, and click on it to open it for edit.

4. In the user profile window, click ... > Reactivate User.

   

   The user’s account is updated to show a status of Active in the Users page of the partner’s account.