Creating a Custom Page for Support

You can create a custom page that provides information about the support services available to your partners, including a link to the Support Ticket Form that partners can fill out when they need assistance. You can add the page to your partner portal site navigation and/or link it from the Help > Contact Support toolbar option.

To build a custom support page:

1. Navigate to Partner Portal > Custom Pages.
2. Click Create Page.
3. Select the page template you’d like to use.
4. Enter a Page Name. This is the name that will display in the partner portal. We recommend something that clearly identifies the page's purpose, for example Contact Us or How can we help?.
5. Enter the Page Key. This is a unique identifier used to generate the page URL. We recommend defining the key for the best user experience. Do not use spaces in the key (for example, contact-support).

6. Customize the page under Page Content by dragging and dropping content blocks, adding rows, and adjusting the settings using the WYSIWYG editor.

   For more information about creating a custom page, see Custom Pages: Create or Edit.

7. To add a link to the Support Ticket Form, drag and drop the dynamic content widget Support Ticket Form to the required place on the page. For more information about adding a dynamic content widget, see Custom Pages: Create or Edit.

   

   When a partner user fills out this form, the submission is sent to the designated support email address.

8. Click Save if you’d like to continue editing the Page Content or click Save and Close if you’re finished editing the page.

To add the custom page to the site navigation for your portal:

1. Navigate to Partner Portal > Site Configuration.
2. Select and open the view (Default Partner View or Custom Partner View) to which you want to add your new support page. 
3. Go to the Custom Pages tab.
4. Drag and drop your new support page onto the sitemap. We recommend adding it to the top level navigation for maximum visibility.
5. Click Save and Close.

For more information about updating your site navigation, see Manage Site Configuration and Navigation.