About Ask IQ for Partners

Note

Ask IQ may make mistakes, so review important information carefully.

An AI-powered assistant that you can enable for your partners in their portal to help them work smarter and faster. They can get assistance with the marketing tasks they’re undertaking and access the right content for their needs.

When you've enabled Ask IQ, partners click the IQ icon in the top toolbar of their portal to access it.

Ask IQ collates information from content provided by you for your partners - custom pages, library collateral, marketing assets, and training materials - and delivers it in a natural conversation format to a partner user. Responses to prompts include a citation of the source of the response, and links to any relevant content. Ask IQ responds in the partner’s own language to give them quick and easily accessible guidance.

Note

Ask IQ knows when your content has expired or has not yet been published, and will not return it to partners in any conversations. It also respects how you filter your content to your Partner Groups.

You have the option to integrate the partner academy knowledgebase into Ask IQ, so that partners can get help with navigating the portal and completing their daily tasks, as well as with accessing your marketing resources. For more information, see Integrate the Partner Academy with Ask IQ for Partners.

Partner users can work with Ask IQ in many ways:

• The user can ask Ask IQ questions about the tasks they’re carrying out, and get helpful answers back. They can send multi-line prompts by using Shift + Enter or a soft line break to separate the lines of text. Ask IQ provides links to any relevant content in its responses. 
• Partners can take advantage of any suggested prompts you’ve provided for them. For more information, see Configuring Suggested Prompts for Ask IQ. 
• A user can give instant feedback on Ask IQ's responses and help it learn to support them better, by clicking the  icons for a response.

• Ask IQ can draft social posts and marketing emails on a user’s behalf, if the user clicks the or icon for a response it’s given them.

  Ask IQ can also create social posts and email directly from a collateral asset.

  For more information, see Creating Social Posts with AI and Creating Marketing Emails with AI in the partner academy.

• Ask IQ can maintain up to 10 concurrent conversations.

  A user can click the icon to get a list, and rejoin one if required.

  They can use to start a new conversation when already in another one.

  Starting a new conversation when at the limit of 10 will remove the conversation that has the oldest most recent activity from the list.

• Partners can chat to Ask IQ in any language, either having a whole conversation in their own language, or asking it to translate any responses it gives.

Training