Enabling Ask IQ Assistants

To enable Ask IQ:

1. Go to   > Settings > AI Settings.

   Note

   Users with Administrator role can access the AI Settings, if the feature is enabled on your system.

2. Navigate to the Opt-In tab in the left sidebar.
3. Toggle the Active setting on, in one or both of these areas:

   • Partner Portal

     When enabled, the partner portal includes an IQ icon in the top toolbar. The partner can click the icon to access Ask IQ.

     

   • Unifyr One Admin

     When enabled, you can access AI support from the areas of Unifyr One Admin detailed in Ask IQ in Unifyr One Admin.

     Note

     Users must also have the permission Other > Ask IQ Features assigned to their role to be able to use the Unifyr One Ask IQ support. For more information, see Manage Unifyr One Admin Users.

4. [Optional] If enabling Ask IQ for your partner portal, specify the Partner Groups that will have access to it, by selecting them in the Partner Groups dropdown list.

   

5. Click Save.
6. You’re asked to confirm that you’re happy for AI to access your knowledge base to get answers. Click Yes to proceed.

Notes

Unifyr One syncs enablement requests and processes data for Ask IQ overnight - you may find that Ask IQ is not ready for use until the next day.

Unifyr supplies, tracks, and manages your AI usage through a credit-based system. Suppliers have an allocated budget and AI services are debited against that budget. For more information, see AI Credit Usage.