Overview
The Program Points dashboard serves as the central hub for accessing your Program Points data. You can filter the dashboard to tailor the displayed information to your specific needs.
What it Delivers: A snapshot of your Unifyr One Program Points spend and balance.
Why You Care: Based on your organization's Support Tier, you are allocated a certain number of Unifyr One Program Points. You can spend the points on services that can optimize your use of the Unifyr One platform and drive channel success: integration services, marketing services, partner outreach, or training. Keeping an eye on the points you've spent will help you to :
- Regularly monitor Program Points expenditure.
- Analyze trends in your Program Points usage to identify areas for optimization.
- Use pacing measures to ensure you stick to any budgetary and contractual constraints.
How to Access the Report: Analytics & Reports > Operational Metrics > Program Points Dashboard
Intended Audience
Channel Sales Director, Channel Marketing Directors, and Channel Operations Managers
Report Descriptions
- Support Tier and License Tier
Your current Support Tier and License Tier subscription.
- Program Points Start Date and End Date
The start and end dates of your Program Points contract.
- Total Points in Contract and Remaining Points in Contract
The total number of Program Points allocated in your contract and the number of points you still have available.
- Program Points Spent Each Month (Contract Period)
Visualizes Program Points expenditure over time, categorized by allocation and the number of issues.
- Program Points by Activity Type (Contract Period)
Illustrates Program points distribution across different types of service, such as portal usage, social media engagement, and reporting.
- Pacing (Contract Period)
Tracks the pace at which you're spending Program Points, compared to estimated spend. By dividing the total points by the contract duration, you can monitor actual spending against projected spending, ensuring optimal resource allocation.
- Tickets In Progress
An overview of services tickets that you currently have in progress.
- Tickets Created (last 7 Days)
The number of services tickets created in the past week.
- Tickets Completed (last 7 Days)
The number of services tickets resolved in the past week.
- Detailed Ticket Report
A breakdown of your individual service tickets and any associated free service points.
- Business Intelligence Tickets
Business Intelligence (BI) tickets are included in certain contract tiers and can be purchased as add-ons for others. This section outlines the allocation of BI tickets if you're subscribed to a Gold or Platinum tier, and the option to purchase BI tickets for if you're on a Standard or Silver tier subscription.
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